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Shipping & Returns

 

SHIPPING POLICY  

 

 SHIPPING & ORDER PROCESSING

  

  • MAE Fine Foods ships macarons and chocolates throughout the United States using FedEx as our shipping carrier.

 

  • Orders are only shipped nationwide.

  

  • Orders placed after 2:00 PM MST will be shipped the following shipping day (Monday - Tuesday using standard shipping).

 

 

 

  • Orders placed after 2:00 PM MST on Tuesday will ship on the following Monday excluding business holidays.

 

 

NATIONWIDE SHIPPING GUARANTEE

 

  • Shipments can only be delivered to a street address within the United States.

  

  • FedEx will not to deliver to P.O. Boxes.

  

  • MAE Fine Foods is not responsible for delays in delivery times due to incorrect or incomplete addresses.

  

  • Shipments that are returned or require rerouting due to incorrect addresses will be subject to additional charges for reshipment and/or relabeling for FedEx.

   

  • Shipping charges will not be refunded for late deliveries in the event the business is closed or if the recipient is not available to receive the package when delivered.

  

  • FedEx may require a signature for delivery at the discretion of the driver.

  

  • Estimated delivery timelines do not take unexpected weather delays into consideration, which may affect shipping and arrival dates.

 

Return Policy

As our products are perishable, all food sales are final. 

Return Policy for Cancelled Orders 

An order cannot be cancelled once it has been shipped.

Return Policy for Undeliverable Items 

If a perishable item is returned to us marked as “undeliverable” we cannot offer a refund. Unfortunately, unlike items that have a longer shelf life, items that are perishable are unable to be resold after they are sent back to us. When this situation occurs, we do offer customers a 20% discount on a replacement order.

Return Policy Satisfaction 

If you are not completely satisfied with your purchase, give us a call and we will happily replace your order free of charge. Please note that we cannot be responsible for delivery address errors that cause delayed arrival/spoilage or incorrect handling/storage of the product after delivery.

 

Return Policy for Damaged Products 
If a product arrives damaged or with items missing, please notify us within 15 days. We would be happy to send you a replacement as soon as possible. Please keep in mind that missing items may have been substituted.

 

Carrier Delays Policy

 

We are not responsible for shipping delays while your product is in transit due to weather, strike, mechanical failure, or circumstances beyond our control, and are not able to offer refunds for those reasons.

 

Substitution Policy 
For a variety of reasons, we will occasionally run out of a specific item. While this situation does not occur often, we reserve the right to substitute an item of equal or greater value in our product.

 

Recipient Delay Policy
We wish we could assure proper handling and prompt receipt of packages once they have been delivered to the correct mailing address by the third-party carrier (UPS, FedEx or USPS), but this, of course, is out of our control. To enjoy the full flavor and freshness of our products, we urge you to make the necessary arrangements beforehand. All gift givers should provide a valid email address of each recipient to be notified of a perishable delivery.

 

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